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Privacy Policy

Wynn Resorts Holdings, LLC, its subsidiaries and holding companies (“Wynn,” “Wynn Group,” “us” or “we”) is a leading developer, owner, and operator of destination casino resorts that integrate hotel accommodations and a wide range of amenities (including fine dining outlets, premium retail offerings, nightclubs, spas and salons, pools and fitness centers, distinctive entertainment theaters, and meeting and convention space), we understand and respect our customers, guests and users’ privacy.

This Privacy Notice (“Notice”) describes how we collect, use, store, share and protect personal information collected from or about visitors to our online sites, mobile applications, and facilities or properties located in the United States. For information about Wynn Rewards information practices, please see here.


1. Practices Covered by this Notice

This Notice describes our privacy practices in relation to the personal information we collect:

Together we refer to these services as “Wynn Services.” The Notice does not apply to the following Wynn entities or services, which are governed by separate Privacy Notices:

Although this Notice broadly describes Wynn’s general privacy practices, some jurisdictions may place restrictions on our personal information processing activities. Due to variances in local laws, our practices in such jurisdictions may be more restrictive than those described in this Notice, which enables us to comply with local requirements. Customers from California are directed to Appendix A which sets out additional information about information practices pursuant to the California Consumer Privacy Act (“CCPA”). Please note that if you are based in the European Economic Area (EEA) or UK, the additional information set out in Appendix B applies.

Please read this Notice carefully to understand how we collect, use and process your personal information. By visiting, accessing, or using, or providing information to us in connection with, the Wynn Services, you understand and acknowledge our collection, storage, use and sharing of your information as described in this Privacy Notice. Please note that if you disagree with anything in this Privacy Policy, you should not visit, access, or use, or provide information to us in connection with, the Wynn Services. You can contact us with questions about our information practices or policies at privacy@wynnresorts.com.


2. What (and How) Information is Collected from or About You

We collect information from or about you at many, diverse points of interaction with Wynn Services, such as when you make inquiries, book accommodations or other services, purchase tickets, apply for credit, and visit our hotel and casino. We maintain integrated profiles of our customers, in keeping with the highest industry standards for an exceptional customer service experience at our luxury hotel, restaurant, spa and other properties.

Information You Provide to Us

Please note that telephone calls to our concierge, customer service and call center are recorded and actively monitored for the purposes of compliance, security and customer service.

Information We Collect Automatically

When you visit our Sites and mobile applications, we automatically collect the following information:

When you visit our locations, we automatically collect the following information:

Information Received from Third Parties

We also collect information about you (as relevant and appropriate to the Wynn Service you have requested) from third parties, including:

This information includes contact information such as your name, email address and phone number. It also includes, where applicable, your travel details, such as booking confirmation numbers, number of rooms, arrival and departure dates, payment information, online browsing and usage behavior and social media profile information. We will also obtain email addresses and limited demographic information for our US customer accounts where we do not hold a current email address or demographic information for such customer and append this to the customer account.


3. How We Use Your Personal Information

Wynn uses your information for various purposes, including:


4. Marketing Preferences

5. How We Share Your Information

We share your personal information only with selected recipients which include the following:


6. Cookies and Tracking Technologies

We use cookies, tags and other similar technologies to collect information about your browsing activities over time and across different websites or online services following your use of Wynn Services or Sites, including our mobile applications. These technologies allow us to recognize your preference information, keep track of your purchases, remember your Wynn Rewards account number details and facilitate effective site administration. We use the information we collect to enhance your visit to our various Sites and to provide you with information tailored to your needs. For more information about how we use cookies and to learn how to manage cookies and other tracking technologies related to interest-based advertising, please see our Cookie Notice.


7. How We Protect Your Information

We take appropriate technical and organizational measures to safeguard your personal information against loss, theft and unauthorized use, access or modification. We maintain information security policies, routinely test our security controls through internal and external audits, and maintain compliance with the Payment Card Industry Standard (“PCI DSS”) and other applicable regulatory compliance requirements. We also require third party service providers acting on our behalf or with whom we share your information to provide security measures in accordance with industry standards.

Although we do our best to protect your personal information, we cannot guarantee the security of the information stored or handled by Wynn or its authorized service providers. The transmission of information via the internet or email is not completely secure and any transmission is at your own risk.

For your own online security, please do not send payment card numbers or any other confidential personal information to us via email.


8. Minimum Age Requirements

We do not knowingly or intentionally collect any personally identifiable information from, or market to, individuals under the age of 21. Pursuant to law, persons under the age of 21 are not permitted to gamble at our properties or loiter in casino areas. Our online services are not intended for persons under the age of 13. Persons under the age of 13 are not allowed to use our online services in any fashion, so the provisions of the Children’s Online Privacy Protection Act do not apply to Wynn online services. If you learn that a child under the age of 13 has provided us with personal information contrary to these rules, please contact us at the address listed in the “Contact Us” section below.


9. Use of Third-Party Internet Sites

Certain third-party services, websites, or applications you use, or navigate to and from our Sites may have separate user terms and privacy policies that are independent of this Notice. This includes, for example, websites owned and operated by our customers or partners. We are not responsible for the privacy practices of these third-party services or applications. We recommend carefully reviewing the user terms and privacy statement of each third-party service, website, and/or application prior to use.


10. Changes to this Notice

We may change this Privacy Notice from time to time to reflect updates to the information that we collect from you, how we use that information and how we share that information with third parties. You can determine when this Privacy Notice was last revised by referring to the “Effective Date” at the bottom of this Notice. In some cases, we may provide you with additional notice of our privacy practices (such as adding a statement to the homepages of our Site or sending you an email notification). We encourage you to review the Privacy Notice whenever you interact with us to stay informed about our information practices and the ways you can help protect your privacy.


11. Contact Us

To submit questions regarding this Privacy Notice or updating or requesting changes to your information, please contact our Privacy Team (see details below). Depending on the state you reside in, you may have the right to request information from a company that shares certain categories of personal information with unaffiliated third parties for their direct marketing purposes. Wynn does not share personal information with third parties for their direct marketing purposes, as these activities are defined in state law. However, if you feel you have such rights, you may send a request to the email address below and Wynn will respond promptly to your request.

Email us at: privacy@wynnresorts.com or

Write to us at:

Privacy Team

Wynn Las Vegas

3131 Las Vegas Blvd. South
Las Vegas, NV 89109
Attn: Legal Department

You can also change your preferences by logging into your account here. If you do not have an account you can manage your email preferences at any time here.

If you are an individual based in the EEA or UK, please see Appendix B for additional means of contact.

Effective Date: 12/21/2020

APPENDIX A: ADDITIONAL PROVISIONS APPLICABLE TO PROCESSING OF PERSONAL INFORMATION OF RESIDENTS OF CALIFORNIA

The terms of this Appendix apply where you are a resident of California and sets out the rights you have with respect to the processing of your personal information, pursuant to the California Consumer Privacy Act (“CCPA”) and its implementing regulations (when finalized) and other applicable laws. Under these laws and regulations, California residents have certain legal rights such as to access, deletion, disclosure, or “do not sell.” These rights are not absolute and are subject to certain exceptions. This Appendix controls to the extent it conflicts with any provision in the main body of the Notice.

For questions specifically about this Privacy Notice, or our use of your personal information, cookies or similar technologies, please contact our Privacy Team by email at privacy@wynnresorts.com.

How We Collect and Share Personal Information of California Residents

Over the last 12 months, personal information we have collected and shared includes the following:

Sales of Personal Information

Over the past 12 months, we and our third-party partners have used cookies and other tracking technologies on our Sites and Wynn Services to serve advertisements about our products when you visit other websites and applications. We offer controls and options related to information collected via cookies and other tracking technologies. You can exercise such controls and opt-out of interest-based advertising by clicking [here – link to Cookies Policy.

Data Subject Rights

Where the CCPA applies, you have certain rights in relation to the personal information we hold about you if an exemption does not apply to your or your personal information. We also set out how to exercise those rights. Please note that we require you to verify your identity before we respond to any of your requests. Under the CCPA, you have the right to:

We aim to fulfill all verified requests within 45 days pursuant to the CCPA. If necessary, extensions for an additional 45 days will be accompanied by an explanation for the delay.

Exercising your Rights

To exercise any of these rights above, please contact us at privacy@wynnresorts.com or by calling Wynn at 1-888-320-7123. You can also log in to your account to see certain information we hold about you and to update your account information. If you would like to designate an authorized agent to make a request on your behalf, please provide Wynn a copy of documentation establishing the authority of the agent (which may include without limitation, a signed letter of authority, power of attorney documents, or similar legal authorization), and verify that you are the Data Subject about which the request is being submitted.

Please note that these rights are limited, for example, where fulfilling your request would adversely affect other individuals or company trade secrets or intellectual property, or where we are not required by law to comply with the request.

APPENDIX B: ADDITIONAL PROVISIONS APPLICABLE TO PROCESSING OF PERSONAL INFORMATION OF INDIVIDUALS BASED IN THE EEA AND UK

The terms of this Appendix applies where you are an individual based in the EEA or UK and sets out the rights you have with respect to the processing of your personal information, pursuant to the General Data Protection Regulation (“GDPR”) and other applicable laws. This Appendix controls to the extent it conflicts with any provision in the main body of the Notice.


Data Controller
For the purposes of the GDPR:

Our representative in the EEA and UK is DPR Group. To contact us about any queries you may have about this Notice or your rights, please see the address listed in the “Contact Us” section above or through our representative at:

DPR Group
Tower Business Centre
2nd floor
Tower Street, Swatar
BKR4013, Malta

PLEASE NOTE: when mailing inquiries, mark your letters for ‘DPR Group’ and not ‘Wynn Resorts Group’, or your inquiry may not reach us. In your correspondence, please refer clearly to Wynn Resorts Group.


Purposes and Legal Bases for Processing
We process personal information for the purposes set out in this Notice. We collect and process your personal information only where we have legal basis for doing so under applicable data protection laws. The legal basis depends on the Services you use and how you use them. Our legal bases for processing include processing of personal information which is (i) necessary for the performance of a contract with you; (ii) compliance with a legal obligation; (iii) pursuant to your consent; and (iv) pursuant to our legitimate interests to run an effective operation and administer the Wynn Services you have requested.

Transfer of Personal Information to Other Countries
Where you provide personal information to us, in order to fulfill your request or provide the Wynn Services, please note that such data is transferred to and stored in the United States (“US”), where Wynn’s corporate headquarters is located and where our IT systems (including email) are located.

Your personal information is also transferred to the third parties set out in the “How we share your information” section of the Notice who are located outside of the European Economic Area (EEA) (in most cases in the US). We transfer your personal data from the EEA to other countries in accordance with the European Commission’s standard contractual clauses.

Although the data protection laws of various countries may differ from those in your own country, we take appropriate steps to ensure that your personal information is handled as described in this Notice and in accordance with the law.

We transfer your information to third parties located outside the EEA where we have adequate measures in place to provide appropriate safeguards.


Data Subject Rights
Where the GDPR applies, you have certain rights in relation to the personal information we hold about you. Some of these only apply in certain circumstances as set out below. We also set out how to exercise those rights. Please note that we require you to verify your identity before we respond to any of your requests. The GDPR provides the following rights:


Exercising your Rights
To exercise any of these rights above, please contact us at privacy@wynnresorts.com.

Please note that these rights are limited, for example, where fulfilling your request would adversely affect other individuals or company trade secrets or intellectual property, where there are overriding public interest reasons or where we are required by law to retain your personal information.

Complaints
We encourage you to come to us in the first instance but, to the extent that this right applies to you, you are entitled to address any grievance directly to the relevant Supervisory Authority.

How Long We Retain Your Information

We retain your information for as long as needed to fulfill our legitimate business purposes outlined in this Notice, support our business operations, develop our Services, resolve disputes and enforce our rights. The criteria used to determine our retention periods include:

We may store your information in an aggregated and anonymized format following the retention periods noted above.

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